Frequently Asked Questions
Everything you need to know about shopping with Strandbags.
How can I track the delivery of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery progress.
What is your return policy for bags and luggage?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Currently, we ship to addresses within Australia and New Zealand. Please visit our localized sites for specific shipping rates and estimated delivery timeframes.
How do I care for my leather handbag?
To maintain the quality of your leather bag, we recommend using a specialized leather conditioner and avoiding prolonged exposure to direct sunlight or moisture.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as buy-now-pay-later options like Afterpay and Zip.
Is there a warranty on luggage brands like Samsonite or American Tourister?
Yes, all branded luggage comes with a manufacturer's warranty. The duration varies by brand and model; please check the product description or warranty card included with your purchase.